Our Company

Waukesha County’s Heating and Cooling Service Is Also an Installation Superstar

Since 1954, Tom’s Heating Service has always been a company built on trust. In recent years, the Tom’s Heating team has enhanced its solid reputation to attain superb status. Tom’s Heating is one of only three dealerships in the entire United States, and the only one in the Midwest, to receive the Carrier® President’s Award for 12 consecutive years. This prestigious award is the highest achievement a Carrier® dealer can earn for excellence in customer service.

Tom Smith started the business in 1954, serving residents of Waukesha, using his bicycle to get around because he was still in high school. If the distance was farther than his bike could travel, he would ask a licensed driver to escort him to the job. He eventually did his own driving, expanding his staff and management personnel to include his wife, son, daughter and son-in-law.

The Family Business Waukesha Continues to Turn to Year After Year

In December 2012, Tom and his wife Signy retired, selling the business to its three current owners: Tom Wypiszynski (son-in-law), Paul (Tom W’s son) and Fred Kaleel (Tom W’s brother-in-law). If you find it challenging to follow the path of this family tree, the important takeaway is that Tom’s Heating has been family-owned and -operated for three generations, and continues to grow and flourish as the experts in home comfort.

owners of tom's heating next to carrier awardshvac company worker at desk

Longtime Tom’s Heating installers, service technicians, office staff and dispatchers—also part of the family—stay with us because they like our customers and they like working here. The family’s continued commitment to the community is represented by our day-to-day motto: Average happens by accident. Excellence happens on purpose.

We’re known for being the area’s “honest company,” where customers understand that we do what we’re supposed to do in a straightforward, ethical way. For example, we don’t recommend products or procedures if they’re not needed. In fact, we do our best to repair heating and cooling equipment until it’s no longer practical. We also offer free in-home estimates and provide second opinions to callers who frequently end up staying with our business.

Many heating and cooling problems are simple and can be resolved by home or business owners. Call our knowledgeable staff and we will share free advice over the phone. In addition, our office staff often refers customers to our website checklist so they can troubleshoot and potentially skip a trip charge for these easy issues.

Our technicians use replacement parts that are factory authorized because they are trustworthy and reliable. We put in extra effort and attention to detail to please our customers—right down to taking our shoes off before entering their homes, laying tarps and cleaning up after every job. We’re right there with 24/7 service if customers find themselves facing a furnace or air conditioning emergency. Our staff does everything we can to keep Waukesha families comfortable and happy through sizzling summers and frosty Wisconsin winters. And we know customers appreciate our efforts—and we appreciate their enthusiastic testimonials.

Technology Has Evolved and So Have We

Technology has changed, and so have we. Today, more and more customers ask us about home automation, Wi-Fi thermostats, smart home options and state-of-the-art heating and cooling systems. Our knowledgeable service technicians are adept at installing and repairing these new systems because they’re continually coached and trained in order to keep up with evolving technology. Our goal is to provide our customers with the most efficient, most cost-effective solution for their budgets and needs—and we offer 100% customer satisfaction on every installation we do.

Why You Should Choose Tom’s Heating as Your HVAC and Carrier® Provider

  • Family-owned and -operated since 1954 with a proven track record
  • 12-time winner of the Carrier® President’s Award
  • Carrier® Factory Authorized Dealer
  • Top-of-the-line brands, service and practices
  • A+ rated by the Better Business Bureau
  • 4.7-star Google customer rating
  • Free estimates provided for new equipment
  • Factory authorized parts used
  • Highly skilled technicians
  • 100% guaranteed satisfaction
  • 24/7 emergency service
  • Leadership and community involvement

Committed to Our Community and to Our Customers

We believe it’s important to give back to the community where our customers, employees and fellow business owners live and work. Because we are committed to enriching and improving Waukesha County, we work closely with other local businesses to sponsor and participate in the following organizations:

  • Waukesha County Fair—Annual sponsorship and booths on the grounds
  • The Waukesha Rotary Club—Annual Pancake Breakfast
  • Waukesha County Technical College (WCTC)—Equipment donations, internships
  • Local Police and Fire Departments
  • Waukesha Noon Lions Club
  • The Women’s Center
  • City of Waukesha Community Development
  • “Think Local” area publications
  • Area churches and cancer support programs
  • Local school programs, including drug awareness
  • We also patronize and support local businesses whenever possible

Many of your friends and neighbors already rely on Tom’s Heating. The next time you need service or are considering new HVAC equipment, call us—you’ll be glad you did.